Customer Service Manager - State Farm Agent Team Member

State Farm

  • Port Jervis, NY
  • $50,000-100,000 per year
  • Permanent
  • Full-time
  • 22 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Signing bonus
  • Training & development
  • Vision insurance
About us
We are customer-centric, engaging, professional and our goal is to have a fun, energetic environment that is an enjoyable place to work. I want to work alongside those who are equally committed to excellence and personal achievement, with tremendous career and growth potential within our office and the overall industry. We offer careers, not jobs and the best part is the only limit to your income is the effort you put into it..Our work environment includes:
  • Modern office setting
  • Growth opportunities
  • On-the-job training
  • Company perks
  • Lively atmosphere
ROLE DESCRIPTION:As a Customer Service Manager - State Farm Agent Team Member with Joel Mermelstein - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.The Office Manager will be responsible for managing office operations, optimizing processes, enforcing company policies, and ensuring the team is equipped to perform at its best. This role requires strong leadership, problem-solving skills, and a keen ability to implement and manage technology-driven solutions for an efficient workflow.We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:Operational Efficiency & Process Improvement
  • Oversee daily office operations, ensuring smooth workflow and organization.
  • Evaluate and improve office systems, processes, and technology to enhance efficiency.
  • Develop and enforce office policies and procedures to maintain compliance and productivity.
  • Manage office supplies, equipment, and vendor relationships to optimize operational costs.
Team Leadership & Coaching
  • Guide, mentor, and support team members to achieve performance goals.
  • Conduct regular training and coaching sessions to ensure staff stays updated on industry practices, technology, and company policies.
  • Foster a positive and productive work environment that encourages teamwork and accountability.
  • Address performance issues with constructive feedback and action plans.
Systems & Technology Management
  • Oversee the implementation and use of agency management software, CRM systems, and other digital tools.
  • Troubleshoot system issues and coordinate with resource support as needed.
  • Ensure data integrity and security within all office systems.
  • Identify new technologies to enhance efficiency and customer service.
Compliance & Policy Enforcement
  • Ensure adherence to company policies, industry regulations, and best practices.
  • Monitor workflows to maintain compliance with insurance guidelines and legal requirements.
  • Develop and implement quality control measures to minimize errors and risks.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership, coaching, and team development abilities.
  • Expertise in implementing and optimizing office systems and technology.
  • Excellent problem-solving skills with a proactive approach to efficiency improvement.
  • Strong organizational, multitasking, and time-management abilities.

State Farm