Sprinkler Service Technician
- Houston, TX
- $15.38-28.36 per hour
- Permanent
- Full-time
- Competitive pay
- Paid vacation, holidays, and sick time
- Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle, tools, and equipment provided to complete all jobs
- Scheduling and management support
- JCI Employee discount programs (The Loop by Perk Spot)
- Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
- Contact customer representative and ascertain equipment/systems problems.
- Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. These include but are not limited to wet (steel, copper, and CPVC0, dry, pre-action, deluge, and fire pumps.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. to diagnose and repair equipment.
- Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
- Electronically complete Service Acknowledgements with proper coding and obtain the customer’s signature.
- Participate in a scheduled on-call rotation.
- Perform other duties as assigned.
- Day shifts Monday–Friday with overtime as needed.
- 2-5 years of documentation experience in Fire Sprinkler/Suppression industry.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- High school diploma or equivalent required.
- Ability to follow verbal and written instructions.
- Ability to work independently or in a team environment.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Able to participate in an on-call rotation schedule.
- Some overnight travel may be required.
- Demonstrate a high level of customer service.,
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and ability to learn quickly.
- Possess a valid driver’s license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- NICET Level II desired.
- RME – I License.