Office Services Associate Imaging JO
- Charlotte, NC
- $24.00 per hour
- Permanent
- Full-time
Job Function: Office Services
Department: FSO
State: NC
City: Charlotte
Date Posted: 9/2/2025| |Job Title: Office Services Associate - ImagingLocation: 300 South Tryon Street, Charlotte, NC 28202Schedule: Monday - Friday | 8:00 AM - 5:00 PMEmployment Type: Full-Time | Non-Exempt (Hourly)Pay Rate: $24.00/hourHours/Week: 40Position OverviewThe Office Services Associate - Imaging is responsible for providing professional and efficient mail, print, and imaging services within a fast-paced law firm environment. This role requires strong attention to detail, high customer service standards, and demonstrated experience with mailroom operations and reprographics in a legal or corporate office setting. The associate ensures all print and mail tasks are completed accurately, efficiently, and in accordance with client expectations.Key ResponsibilitiesMail & Logistics
- Sort and distribute incoming USPS mail, packages, and interoffice correspondence
- Track inbound and outbound deliveries and ensure timely distribution
- Prepare outbound shipments and manage carrier pickups (FedEx, UPS, etc.)
- Monitor and restock mailroom supplies inventory
- Perform first-level triage and troubleshooting on convenience copiers
- Execute print, copy, scan, and binding requests with precision and confidentiality
- Follow Total Quality Management (TQM) standards to ensure accuracy and on-time delivery
- Conduct quality control checks before delivering completed jobs
- Perform first-level printer maintenance and coordinate service calls for repairs
- Assist with imaging-related tasks such as scanning and file management
- Act as a liaison between client and Forrest Solutions to manage service requests
- Maintain professional and organized workspace, including signage and communication boards
- Support workspace inspections and ensure all areas are client-ready at all times
- Deliver prompt and courteous service to all employees and guests
- Address client concerns and follow up to ensure high satisfaction
- Maintain strict confidentiality in handling sensitive and legal documents
- Follow established procedures for mail and print services, including postal regulations
- Adhere to service level agreements and quality standards
- Support any special projects, requests, or overflow from other departments as needed
- High school diploma required; college degree preferred
- Minimum 2 years of experience in a mailroom and/or print services role in a legal or corporate office environment
- Proficiency in Microsoft Office Suite and imaging software/applications
- Familiarity with postage meters, scanning tools, and multifunction printers
- Strong attention to detail and ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and exercise discretion
- Client-first mentality and commitment to service excellence
- Highly organized, detail-oriented, and dependable
- Strong time management and prioritization skills
- Adaptable to changing priorities and capable of working independently or in a team
- Strong decision-making and problem-solving abilities
- Professional demeanor with corporate polish