Sr. Director - Security Services Leader - Delivery, Market Strategy & Partnerships

Rackspace Technology

  • San Antonio, TX New Jersey
  • Permanent
  • Full-time
  • 9 days ago
\nKey Responsibilities:
  • Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues.
  • Conduct initial triage of issues, assess severity/urgency, and assign to the right teams.
  • Collaborate with cross-functional teams to resolve problems.
  • Provide regular stakeholder communication and updates on issue resolution.
  • Document troubleshooting steps and build a knowledge base for recurring problems.
  • Work with L3/engineering teams on root cause analysis and long-term fixes.
  • Support data integrity, governance, and accuracy across systems.
  • Participate in recurring operational review meetings and progress updates.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, Finance, or related field.
  • 5-7 years of experience in data engineering, data operations, or enterprise data support.
  • Strong knowledge of data management concepts and data troubleshooting.
  • Familiarity with Jira or other ticketing systems.
  • Excellent communication and documentation skills.
  • Ability to manage multiple stakeholders and priorities in a fast-paced environment.
  • Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus.
  • Experience with ThinkFolio, Aladdin, or similar platforms is advantageous.
Education Requirements List:-
  • Bachelor's degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field
Desired Attributes:-
  • Proactive, resourceful, and able to simplify complex problems.
  • Strong analytical and critical thinking skills.
  • Customer-focused, with strong interpersonal skills.
  • Ability to adapt and learn quickly in a dynamic environment.
Travel:-
  • This position is based in New York office, where you will work closely with cross-functional teams and clients.
  • Working from the office four days a week is mandatory to ensure seamless communication and project delivery.
  • Fully remote work is not an option for this role, as we value the collaborative environment and face-to-face interactions that drive innovation and success.
\n“Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $ 96,000/year in our lowest geographic market up to $ 164,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.”Information on offered is here.About Rackspace TechnologyWe are the multi-cloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.#LI - VM1#US-Remote

Rackspace Technology