Position Title: EMS Dispatcher (Communications Specialist)Department: Communications CenterReports To: Communications SupervisorClassification: Non-exemptPOSITION SUMMARYThe Communication Specialist is responsible for dispatching and ensuring that all transport requests are met in a timely manner.DUTIES AND RESPONSIBILITIES:
Handle emergency and non-emergency information via radio and phone
Accurately enter information into CAD and dispatch the most appropriate unit
Relay information to crews, facilities, management and other dispatchers on duty
Perform tasks that are instructed by the Communication Supervisor
Follow all safety rules, operating and maintenance instructions and procedure manuals
Schedule and ensure that all transport requests are picked up in a timely manner; communicate any delays to the Supervisor and the facility.
Ensure that all crews are accounted for at all times; post units accordingly.
Compose routine reports and correspondence.
Other duties as assigned.
QUALIFICATIONS:
NYS EMT Certification preferred
Approved EMD Certification preferred
High School Diploma or GED
Good written and verbal communication skills
MINIMUM REQUIRMENTS:
Working knowledge of EMS systems, private ambulance, and medical transportation
Proficiency in duties performed by a NYS EMT and/or Paramedic
Strong communication skills with the ability to provide and receive constructive criticism and/or negative feedback
