Sr. Analyst, P2P Data & Insights
- Philadelphia, PA
- Permanent
- Full-time
- Develop and maintain dashboards and reports to track P2P performance metrics (e.g., invoice cycle time, PO compliance, payment accuracy, supplier response time).
- Analyze large datasets to uncover trends, root causes, and opportunities for cost savings or process improvements.
- Translate data into actionable insights for leadership and operational teams.
- Monitor SLA adherence and customer service metrics using platforms like ServiceNow or Zendesk.
- Support data-driven decision-making in areas such as vendor master data governance, invoice automation, and payment optimization.
- Serve as a subject matter expert for escalated P2P issues, ensuring timely and accurate resolution.
- Collaborate with Procurement, Accounts Payable, IT, and business units to streamline workflows and resolve systemic issues.
- Support vendor onboarding and maintenance processes, ensuring data integrity and compliance.
- Assist with internal and external audits by providing documentation and analytical support.
- Lead or contribute to continuous improvement initiatives using Lean or Six Sigma methodologies.
- Recommend and implement enhancements to policies, procedures, and systems based on data insights.
- Provide training and mentorship to junior analysts and business users on P2P tools and best practices.
- Bachelor’s degree in Business, Finance, Supply Chain, Data Analytics, or related field.
- 4+ years of experience in P2P, Accounts Payable, Procurement, or Shared Services.
- Advanced Excel skills and proficiency with data visualization tools (e.g., Power BI, Tableau).
- Experience with ERP systems (Oracle, SAP, etc.) and ticketing platforms.
- Strong analytical, problem-solving, and communication skills.
- Experience with KPI development and performance management in a shared services or global business services environment.
- Familiarity with automation tools (e.g., RPA, OCR) and vendor master data governance.
- Exposure to SQL, Python, or other data analysis tools is a plus.
- Key Competencies
- Data-Driven Mindset: Uses analytics to drive performance and process improvement.
- Customer Focus: Delivers high-quality service to internal and external stakeholders.
- Strategic Thinking: Aligns insights with business goals and operational strategy.
- Collaboration: Builds strong relationships across departments and functions.
- Accountability: Takes ownership of issues and drives them to resolution.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.