BizOps Senior Engineer

Mastercard

  • O'Fallon, MO
  • $94,000-157,000 per year
  • Permanent
  • Full-time
  • 16 days ago
Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryBizOps Senior EngineerBiz Ops EngineerWho is Mastercard?At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
TAbout the RoleTeam Specific Skills:
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:
  • Operational Readiness Architect:
o Serve as the primary contact responsible for the overall application health, performance, and capacity
o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.
  • Site Reliability Engineering:
o Performs operability and resilience design and implements and maintains highly reliable and scalable infrastructure.
o Perform root cause analysis of incidents and collaborate with development teams to resolve issues.
o Stay up to date with the latest technologies and trends in SRE and cloud computing.
o Participate in on-call rotations and be available to respond to critical incidents.
o Complete end-to-end run ownership of the product.
o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
  • DevOps/Automation:
o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
o Performs operational and resilience Design and implements solutions for capacity planning and performance optimization.
o Increase automation and tooling to reduce toil and manual intervention
  • ITSM Practices:
o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concernsRole qualifications:The ideal candidate will have experience in many of these areas:
  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Ability to read, write, and understand code in one of the programming languages .
  • Strong understanding of DevOps principles, practices along with configuration management.
  • Experience in operational and resilience designing, building, and operating large-scale, distributed systems.
  • Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive.
  • Interest in designing, analysing, and troubleshooting large-scale distributed systems.
  • Strong leadership and mentoring skills.
  • A passion for observability, automation and continuous improvement.
  • Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
  • Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
  • Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.
Team Specific Skills:
  • Expert coding experience in one or more of the following: o (Options): C++, Java, Spring Framework, Python, Go, Spark, Bigdata, GRPC.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design. • Ability to read, write, and understand code in one of the programming languages such as Java, Spring Framework, Python, Go.
  • Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
  • Familiarity with cloud platforms like AWS, Azure, or GCP (a plus).
  • Experience with Message Queue (MQ) technologies like RabbitMQ, Event Broker, Kafka, or ActiveMQ.
  • Background on cloud native tooling and orchestration technologies (Kubernetes preferred).
  • Experience in observability tools such as Splunk, Dynatrace, Prometheus, Datadog, Grafana, and Monitoring as a Code.
  • Experience in production support environments and ITIL processes.
  • Experience with industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, Groovy and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is required.
  • Understanding of:
o Client-server relationships
o Network concepts (Layer 1 to Layer 3)
o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
o Load balancers and application firewalls. o Operating System navigation.
o Logging and monitoring methods, standards, and tools. o High availability and business continuity planning
o Caching concepts
o Configuration managementGreat to have (For L7 and above):
  • Hands-on experience in Modernization through the adoption of Kubernetes and containerization technologies like Docker and Azure Container Registry.
  • Ability to speak about Kubernetes from different perspectives: Comfortable handling Kubernetes discussions at the technical, business, or financial level.
  • Strategizing, designing, and supporting highly efficient solutions on Public Cloud (Amazon Web Services, Azure or GCP) for security, resilience, performant, networking, availability, Blue-green deployments in context of business application.
  • Azure DevOps (AZ - 400), Azure Cloud Developer (AZ-203) certificate is preferred.
  • Hands-on expertise in diverse DevSecOps concepts/tools, especially on Azure DevOps, Pipelines, GitHub, GitHub actions.
  • Knowledge of emerging technologies, various platforms, tools and products and their respective applications.
  • Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard’s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.Pay Ranges O'Fallon, Missouri: $94,000 - $157,000 USD

Mastercard