Customer Relations Representative - State Farm Agent Team Member
- Atlanta, GA
- $50,000-70,000 per year
- Permanent
- Full-time
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
With 15 years in business, Steve Paige leads a dynamic team of 18 professionals, each contributing their expertise to our agency's success. We offer a comprehensive benefits package that includes a retirement plan with a 3% match, health, dental, and vision insurance, paid time off, 11 paid holidays, and access to a dedicated in-house coach and trainer. Our office culture is characterized by high energy and enthusiasm, fostering an environment where team members are motivated and excited to come to work daily. As a former CPA with a Master’s degree in Risk Management and Insurance, Steve brings a wealth of knowledge and experience to our agency, ensuring we provide exceptional service to our clients while maintaining a supportive and collaborative workplace.ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Steve Paige - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.