The purpose of the Lexus Technology Specialist is to ensure an extraordinary client experience while creating client advocates. The Lexus Technology Specialist is responsible for providing front-line support to internal and external clients with complex technology questions and/or concerns during the ownership experience.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides front-line support to clients with complex technology questions or concerns during the ownership experience.
Resolves client inquiries for vehicle technology issues and/or concerns Troubleshoots vehicle technology and vehicle system features
Mans the Technology Desk and is available to assist clients in person, by phone and/or email during store business hours
Serves as the technology consultant to dealership members
Partners with the Sales Consultants and Vehicle Delivery Specialists to share information regarding common concerns after delivery
Maintains a high degree of product and technical knowledge, including information about all Lexus products, resources, features, benefits, applications and competitive vehicle technology and reviews
Maintains a collection of technology information and resources to assist in explanations Creates and maintains FAQ guide for clients
Achieves Client Satisfaction goals as set by Sales Director
Maintains client records in CRM to accurately show re-delivery appointments, phone calls made or emails sent
Knows and understands the Client Concern Resolution (CCR) process, and use the program to achieve client satisfaction
Follows up with clients to ensure understanding and anticipate additional technology needs Attends weekly department meetings as appropriate
Maintains all certification requirements
Assists with car displays and marketing events by greeting clients and sharing product information
Knows and understands the Park Place Privacy and Information Security Policies, and adhere to the requirements
Other duties as assigned
JOB REQUIREMENTSThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.EDUCATION and/or EXPERIENCEBachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)Operator's Drivers License (must be insurable)PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to utilize manual dexterity as well as stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.OTHERResults-Oriented Decision Making Organizational skills TeamworkInterpersonal skills and Relationship Building FlexibilityStress TolerancePay and Recognition:
Weekly pay
Paid holidays & paid time off
Deferred Holiday Pay Match
Paid training
Stock Awards(select management and front-line team member’s eligible!)
