Help Desk Analyst

Motion Recruitment

  • Sandy Springs, GA
  • Contract
  • Full-time
  • 14 days ago
Service Desk Windows Support role.Looking for a skilled and dedicated IT Service Desk Analyst to join their dynamic team. As an IT Service Desk Analyst, you will play a pivotal role in providing exceptional technical support to our diverse user base of over 10,000 individuals. This is a long-term contract position located in Sandy Springs.Contract duration – 9+ months100% onsite role in Sandy Springs.Responsibilities:
  • Provide expert-level remote and deskside support for hardware, software, and connectivity issues.
  • Act as an escalation point for complex technical problems, collaborating with IT peers and engineering teams.
  • Manage and resolve tickets in enterprise systems such as ServiceNow, Remedy, or Jira.
  • Troubleshoot Windows 10/11, MS Office 365, Active Directory, and network connectivity issues.
  • Deliver clear, professional, and customer-focused communication.
  • Contribute to knowledge base documentation and process improvements.
  • Participate in rotating weekend/on-call support.
What We’re Looking For
  • 5+ years of IT support experience in enterprise or large-scale environments (5,000+ users preferred).
  • Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.).
  • Advanced troubleshooting for network, printer, and connectivity issues.
  • Excellent communication and customer service skills.
  • Experience with enterprise ticketing systems (ServiceNow, Jira, Remedy).
Preferred Skills:
  • Possession of A+ and Network+ certifications, demonstrating a strong foundation in IT support and network technologies.
  • Prior experience in the education sector or similar environments, showcasing an understanding of the unique challenges and requirements in such settings.
As an IT Service Desk Analyst, you will have the opportunity to make a significant impact by ensuring our users receive prompt and reliable technical support. If you possess a passion for delivering outstanding customer service, along with strong technical expertise, we encourage you to apply for this exciting opportunity.Please note that this is a long-term contract position, offering competitive compensation and benefits packages.

Motion Recruitment