Lead Clinical Support Technician-Bloomingdale Immediate Care Center Full Time Days

Northwestern Medicine

  • Bloomingdale, IL
  • Permanent
  • Full-time
  • 1 month ago
Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X
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  • Healthcare Professionals/Techs, Bloomingdale, Illinois, United States
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Lead Clinical Support Technician-Bloomingdale Immediate Care Center Full Time Days Location Bloomingdale, Illinois Business Unit Northwestern Medical Group Job REQID 178562 Job Function Laboratory Shift Day Job (1st) Type of Employment Full-TimeThe salary range for this position is $21.79 - $29.36 (Hourly Rate)Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section located at jobs.nm.org/benefits to learn more.Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.From discovery to delivery, come help us shape the future of medicine.Benefits:
  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year ($125 for part-time)
  • Matching 401(k)
  • Excellent medical, dental and vision coverage
  • Life insurance
  • Annual Employee Salary Increase and Incentive Bonus
  • Paid time off and Holiday pay
DescriptionThe Lead Clinical Support Technician reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The position is to help with the day to day operations of the lab in conjunction with supervisors, managers, and directors. This position also requires phlebotomy and other specimen collections, processing specimens, computer activities,and responding to customer requests.Responsibilities:
  • Performs waived and moderate complexity tests and is familiar with basic lab functions.
  • Performs diagnostic/analytic testing of specimens, interprets, documents and report results to provider.
  • Lead CST performs quality control, maintenance, troubleshoots, and verifies the accuracy of all instrument.
  • Performs EKG for outpatient, preoperative patients and the convenient care inpatients.
  • Require working with the main lab staff, other CC departments, nurses and providers to ensure excellent patient care.
  • May require work at more than one Satellite location, holiday and weekend rotation, and will include sharing of on-call duty with others in the facility.
  • Works in partnership with all lab personnel to ensure that tests are prioritized properly and all work is completed.
  • Identifies and solve problems utilizing appropriate resources with the assistance of a supervisor, manager, pathologist and/or coworkers when appropriate.
  • Responsible for orientation and training of phlebotomy students.
  • Responsible for phlebotomy and EKG competency of all employees.
  • Responsible that all CAP surveys are completed and submitted to CAP website.
  • Responsible for investigating NETS report and other lab related issues.
  • Creates a positive learning environment when instructing new employees. Presents clear and concise information at an appropriate pace that is suitable for learning.
  • Inventories reagents and supplies in the laboratory and is also in charge of ordering supplies
  • Performs all age specific phlebotomy procedures
  • Perform processing and handling specimens for testing and/or for send out to main laboratory.
  • Performs waived and moderate complexity testing as required.
  • Prepare patient and perform electrocardiogram.
  • Understanding of laboratory specimens and the HIS/LIS computer systems.
  • Perform customer service duties and other clerical duties as the job dictates.
  • Maintain organization of work while multi-tasking. Attention to detail is critical. Must be able to follow instructions.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Understands medical terminology.
  • Other duties assigned by supervisor and or lab leadership.
QualificationsRequired:
  • High School graduate with phlebotomy training
  • 1 year of NM lab experience
  • Upon hire must provide hard copy of high school diploma and/or transcripts. Must provide proof of Education as stated in the CLIA guidelines.
Preferred:
  • At least 3 years of laboratory experience.
  • Associate or Bachelors degree with phlebotomy experience
Equal OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section to learn more.Share This JobFeatured JobsRecently Viewed JobsYou do not have any recently viewed jobsNursing OpportunitiesBenefitsInformation Services CareersNorthwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Contact us if you need any further information about NM Nursing Careers at .We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.© 2025 by Northwestern Medicine® and Northwestern Memorial HealthCare.Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

Northwestern Medicine