Event Security Supervisor | Part-Time | PeoplesBank Arena

Spectra Experiences

  • Hartford, CT
  • $27.07 per hour
  • Permanent
  • Part-time
  • 14 days ago
Oak View GroupOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.Position SummaryThe Event Security Supervisor is responsible for the supervision of all Event Security Staff and for providing safe and secure service at all PeoplesBank Arena and Pratt & Whitney Stadium events by assisting with planning, monitoring, directing, delegating, and managing all functions of the Event Security Staff.This role pays an hourly rate of $27.07Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matchingThis position will remain open until October 10, 2025.About the VenuePeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.Responsibilities
  • Direct, train, instruct and oversee the daily performance of the Security Staff, assists the Lead Supervisor with employee issues and discipline
  • Assist in conducting pre-shift meetings in a timely manner and assigning staff positions along with reviewing any pertinent information regarding the day’s event
  • Assist in the setup, breakdown, and operation of walk-through magnetometers and wands
  • Enforce facility rules, policies and procedures and report incidents as they occur and coach those employees in violation (performance, attendance, uniform, cellphones, harassment, injury, etc.)
  • Make immediate decisions and communicate with Security staff in emergency situations
  • Supervises all Security activities for events at the venues to ensure high level of guest satisfaction in all pertinent areas of event experience
  • Works cooperatively with all local law enforcement (police, fire, EMT, etc.)
  • Work closely with other building staff to identify, troubleshoot, and resolve issues to ensure effective and professional event management
  • Assist in conducting post-event meetings to discuss the event and any incidents that may have occurred
  • Complete and submit event recap and incident/injury reports with appropriate documentation in a timely manner
  • Perform other duties and responsibilities as assigned
Qualifications
  • High School Diploma, GED or equivalent, required
  • Valid CT State Guard Card, required
  • Knowledge of characteristics of events, including crowd management and control techniques and must have the ability to anticipate needs, assess situations and act accordingly
  • Principles and practices of effective security and employee supervision in an arena setting
  • Must have the ability to work flexible schedule including long nights, early mornings, weekends, and holidays as needed
  • Self-motivated with excellent interpersonal and communication skills and the ability to function independently as well as part of a team and make management decisions in a fast-paced high-pressure environment, while remaining calm and flexible in times of stress
  • Proven exceptional guest and client service capabilities and exercise sound judgement to diffuse volatile situations
  • Knowledge and skill in effective radio communication
Strengthened by our Differences. United to Make a DifferenceAt OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.Equal Opportunity EmployerOak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Spectra Experiences