Account Manager, Commercial Insurance - Potential for Hybrid Work
Hub International
- Ellicott City, MD
- Permanent
- Full-time
- Review and analyze commercial accounts for coverage, limits, etc., and make appropriate recommendations to clients.
- Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.
- Develop and maintain relationships with clients to ensure that all service needs are met.
- Stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes independent of manager approval.
- Acts as liaison between clients and insurance carriers to resolve service issues. May also negotiate with underwriters and carriers. Troubleshoots claims and billing issues.
- Develop new business from existing accounts and assigned leads and contribute to meeting departmental production goals.
- Gather information from clients and prepare applications for submission to the Marketing Department regarding new and/or renewal coverage.
- Prepare client proposals based on client’s needs, rates, and coverages.
- Prepare all transactions for assigned accounts, i.e. applications, certificates of insurance, invoices, forms.
- Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems.
- Maintain the accuracy of data in the agency management system.
- May handle collections of premiums due.
- Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
- Other responsibilities as assigned by Manager.
- Two years of commercial lines insurance experience.
- Thorough knowledge of commercial lines coverages and markets.
- Property and Casualty Insurance license.
- High School diploma or equivalent; AA and/or college degree preferred.
- Excellent oral and written communications skills.
- Superior customer service and problem-solving skills.
- Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
- Mastery of virtual technology, including meeting scheduling, video display and screen sharing.
- Ability to work in a team environment.
- High level attention to detail is essential.
- Excellent organizational, interpersonal, and communication skills.
- Medical, Dental, Vision and Prescription Drug Coverage
- Health Plan Reimbursement Program
- Health Savings Account (HSA)
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Comprehensive Wellness Program
- Flexible Spending Accounts (FSAs)
- Life and Disability Plans
- Long-Term Care
- Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
- Low-Cost Loan Program and Student Loan Resources
- Vacation, Holiday, Sick, and Personal Time Off
- Comprehensive Onboarding
- Continuing Education
- Flexible Work Arrangements
- Dress for Your Day Dress-Code
- HUB Women Network
- HUB Black Inclusion Network
- Asian Pacific Islander Voices
- Hispanic Voices
- Native American/First Nation Voices
- Pride Voices
- Military Veterans/Military Spouses & Families Voices
- Talent – the attraction, recruitment, and hiring of the best diverse talent;
- Culture - creating a culture of Inclusion and Belonging; and
- Community - having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.