The Service Support Specialist will assist the service department in dispatching, customer service, and completion of generator warranty & new unit start-ups.Responsibilities:
Schedule all national account start-ups assigned to KGE by Generac
Provide support to our contractors, customers, and factory representatives
Utilize in-house software to submit appropriate documentation for payment by Generac
Utilize Generac website to pull credit memos and invoice jobs
Assist with dispatching technicians to assigned projects
Support the service team as needed
Rotate in after hours on-call rotation
Performs other related duties as assigned
Requirements:
Strong verbal and written communication skills
Strong organizational skills and attention to detail
Ability to develop relationships with co-workers & vendors
Experience in Microsoft Office (Excel, Word, Outlook)
Excellent customer service skills
Excellent time management skills
Education/Experience:
High school diploma.
1 year experience in customer service, administrative or related field
Physical Requirements:
On-site position
Prolonged periods of sitting at a desk and working on a computer.
