National Patient Satisfaction Coordinator
ClearChoice Dental Implant Centers
- Greenwood Village, CO
- $23.00-26.00 per hour
- Permanent
- Full-time
- Work closely with centers to resolve any disputes in a timely manner this includes:
- Manage all disputes from all third party lenders and credit card companies
- Manage and document all Healthcare Financing (HCF) disputes
- Input dispute and chargeback notifications into Salesforce
- Collect required documentation and assemble dispute packets including communication of the resolution to the impacted centers
- Respond to Lender emails in a timely manner regarding patient complaint calls, dispute calls, etc.
- Support the Accounting Team - Correct mis-posted collections, chargebacks and NSF postings
- Respond to all center requests with confidence to assist
- Work and communicate successfully across functional lines with multiple levels of the organization
- Assist with weekly refund checks and maintain check request log
- Manage Treatment Plan Addendums, Treatment Termination documents and Courtesy Refund Documents
- Manage Online Credit Card payments to ensure correct posting in Salesforce
- Manage Legal Declarations for deceased patient refunds
- Assist in managing user access logins for all lender websites -new hires, terminations, and resetting passwords
- Process all credit card, Healthcare Financing and check refunds as assigned
- All other miscellaneous responsibilities and other duties as assigned
- Organized, detail focused and confidence to work a high volume role
- Prioritizes time and incoming requests wisely
- Strong written and verbal communication skills ]
- Ability to multitask and problem solve confidently
- Self motivated, desire to take initiative and complete tasks