Assistant Manager (Flooring) - Raleigh


  • Raleigh, NC
  • Permanent
  • Full-time
  • 1 month ago
Description :


Good people do good for other people. To this end, everyone at Romanoff subscribes to a common set of values, housed under the simple premise of “Do the Right Thing.” This is found in our passion to Commit to Excellence, Listen, Give Back and show Respect for All. The spirit of our values can be felt throughout our work environment, in how we make decisions, how our teams interact, and how we go above and beyond to care for our customers and community. Also prevalent in our culture is a strong thirst for innovation, with the intent to meet our company’s overarching goal of Enhancing Lives. Coupled together, our culture is one of continuous growth, with a great deal of fun along the way.


The Assistant Site Operations Manager (ASOM) is responsible for assisting SOM and DSOM in daily activities to manage a successful business operation, actively training for future SOM opportunities that may arise. The ASOM is first responder to issues reported by stores, installers, customers, or those found on routine job inspections. The ASOM is also responsible for assisting SOM in maximizing profit contribution by accomplishing business objectives and KPIs as set by the executive team. The position reports to a Site Operations Manager (SOM).

  • Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel.
  • Maintain Assigned Installation Crews’ Yield Capacity and settings
  • Monitor and actively discuss capacities and VOC scores with Lead installers
  • Answer and respond to inbound calls from Customers
  • Answer and respond to inquiries from the RCS
  • Provide installation feedback to lead installers and EI leads & helpers.
  • Maintain Installation Crew Cost including supply management and EI down time management (such as limiting loading delays and drive time)
  • Actively assist with Monthly Installer meetings (including Safety training) and with Quarterly meetings
  • Maintain Installer Engagement, monitor day to day to day installer flow to ensure delivery of services to customers in a timely manner. Inform customers and installers of any changes or issues with a work order
  • Installer recruitment and retention (includes matriculation of EI helpers to Leads)
  • Train employee installers on RR systems and processes
  • Provide customer service assistance to customers and stores. Take appropriate action to resolve all customer issues in a timely manner
  • Coordinate receipt of material, installer pick up, and schedule/assist with scheduling all work orders
  • Process/assist with processing incoming Order Review
  • Push Schedule/assist with Incoming Orders with customers and installers, maintaining push schedule worklist
  • Manage and optimize whiteboard to achieve maximum production with best crews
  • Schedule Service Tickets with appropriate crews
  • Assist SOM with Escalated Ticket management
  • Visit THD stores and complete Jobsite Visits to promote positive relationships
  • Actively engage in development activities to prepare for regional SOM roles that may become available
  • Assist SOM with associate management in local office
  • Provide support to local Site Operation Manager including any additional assigned tasks
  • Adherence to SOP
  • Must have a valid driver’s license, reliable transportation, and possess vehicle insurance.
  • High School Diploma or Equivalent
  • Minimum 3 years of relevant experience
  • Strong verbal and written communication skills with the ability to communicate across all levels of the company
  • Strong customer service skills, ability to provide a positive and professional experience
  • Desire to for self-growth and learning
  • Ability to juggle competing priorities and adapt to unique situations.
  • Strong computer skills
  • Ability to travel to field offices, jobsites, and The Home Depot stores
  • Experience in a retail or home-services environment.
  • Background in floor covering installation and understands basic construction
  • Self-Starter and team player with the ability to adapt in unique or challenging situations
  • Comfort with public speaking/teaching
  • Flooring installation knowledge and ability to complete minor repairs
  • Organized and detail-oriented
  • Ability to multi-task
  • Ability to show empathy to customers and installers
  • Strong autonomous performer
  • Functions with a sense of urgency
  • Makes decisions with discernment, considering all sides
  • Ability to read diagrams and installation specs
  • Familiar with OSHA workplace regulations
  • Sitting up to 5 hours a day
  • Constant use of hands to type and write
  • Stand up to 6 hours a day
  • Lifting 50 pounds, occasionally
  • Driving a forklift, occasionally. Romanoff Renovations will provide training and certifications as needed
  • Medical, Vision, Dental Insurance
  • Bonus Program
  • 401k with Company Match
  • Paid Holidays
  • Personal Time Off
  • Earned PTO for Community Service
Romanoff Renovations is an equal opportunity employer and we are committed to maintaining a diverse workforce provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

Education : Associates
High School