IT Help Desk Co-Op
Enerfab
- New London, WI
- $20.00 per hour
- Training
- Full-time
Division: Enerfab Shared Services/Enerpipe
Location: New London, WI
Direct Report: Senior Manager of IT Infrastructure
Company Description:
Enerfab has over 120 years of experience, offering fabrication and construction capabilities to a wide variety of customers for the chemical, food & beverage, oil & gas, heavy industrial and power industries. Founded in 1901, our company began making sealants and lacquers — including a patented formula for brewer’s pitch — for beer tanks and vessels. Over the last century, our expanded capabilities, project experience, safety record, and commitment to quality have made Enerfab one of the industry leaders in shop fabrication, field erection and construction and maintenance services.
Are you Built for the Challenge?
Enerfab and the co-op student program go way back - We have been incorporating co-op students into our organization for over 40 years, with the lens that this program can be mutually beneficial for the future. We feel that it is with this intention and our corporate culture that we create a workplace that is desirable to both excel and grow as business professionals. In fact, there are several folks on our management teams that got their start as Enerfab co-op students.
Position Description:
The successful candidate will be responsible for providing internal support for IT requests. This position will be as part of a team that is the first line of support responding to requests and providing exceptional customer service to a variety of internal clients ranging from field workers to the executive team.
Responsibilities:
- Provide technical assistance over the phone, electronically (email, chat, texting), and in-person to both internal users and external customers.
- Install, test, and configure new laptops, printers, VoIP phones, peripheral equipment, and software.
- Provide IT support and resolve problems over remote sessions with end-users.
- Assist with onboarding of new users by deploying new laptops/systems using standard hardware, images, and software.
- Diagnose, resolve, and document technical hardware and software issues.
- Become familiar with and use company productivity tools such as the ticketing system, knowledge base, and phone functions.
- Currently enrolled in a collegiate program working towards a degree in Information Technology or related degree.
- Possess good verbal/written skills to provide effective phone, desk-side, and email support.
- Possess knowledge of computer network hardware.
- Have proficiency in the Microsoft Operating system.
Hours: 40 hours weekly
Rate of Pay: $20.00 per hourPowered by JazzHR