Manager - Global Client Onboarding

American Express

  • Phoenix, AZ
  • $80,000-155,000 per year
  • Permanent
  • Full-time
  • 8 days ago
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Within Global Commercial Services (GCS), we partner with organizations to simplify payments, manage travel, and unlock new opportunities for growth. Our Client Onboarding Service (COS) organization is at the center of this mission. Together, we ensure new clients feel supported from day one and are set up for long-term success.We're excited to welcome a Global Implementation Manager who is passionate about building relationships, solving problems, and creating positive experiences. You'll be part of a collaborative, inclusive team where your voice is valued and your contributions make a real difference.What You'll Do
  • Lead onboarding projects that bring our payment solutions to life for new clients.
  • Partner with clients and teammates to keep projects on track and goals in focus.
  • Share updates openly so clients and colleagues feel informed and confident.
  • Champion client perspectives by bringing feedback into product and process improvements.
  • Celebrate wins together while approaching challenges with creativity and resilience.
  • Continuously improve how we work, making onboarding faster, simpler, and more impactful.
What You Bring
  • Experience in Global client onboarding, customer success, or project management.
  • Strong problem-solving skills and the ability to balance multiple priorities.
  • Clear and inclusive communication skills-you know how to connect with different audiences.
  • A collaborative spirit-we achieve more when we support and inspire each other.
  • Comfort working in a dynamic, high-energy environment where we adapt and grow together.
Preferred Skills
  • Familiarity with Salesforce or another CRM system is helpful, but not required.
  • Experience in payments or travel.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
For a full list of Team Amex benefits, visit our .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “ ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express