Client Advisor - Rolex, King of Prussia

• Work to create a positive, inviting and elevated environment for the discerning client.
• Be enthusiastic and demonstrate a passion for watches and jewelry.
• Responsible for training other Client Advisors and ensuring they are knowledgeable of the brand's unique heritage, the range of products, and specific product attributes and availability.
• Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.
• Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journey
• Responsible for implementing brand strategies and guidelines.
• Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location.
• Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
• Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.
• Attend training session to increase product knowledge.

• At a minimum, must meet sales objectives for any given month, quarter and year.
• Clearly understand daily sales objective and how it relates to weekly and monthly targets.
• Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.
• Readily accept and incorporate constructive advice given by managers on how to improve sales performance.
• Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.

• Strictly adhere to all store security procedures.
• Set up cases and windows.
• Respect other Client Advisors fostering an environment of support and collaboration.
• Adhere to the company dress code policy.
• Work with team members to ensure the Rolex area is at all times clean and attractive.
• Attendance is a crucial part of performance. Be on time.
• Help set-up or close store depending upon shift.

• Consistently update Tourneau|Bucherer staff on the Rolex brand.
• Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.
• Convey the importance of the history of the brand to the Tourneau|Bucherer Staff.
• Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc.
• Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.

• Ensure appropriate visual merchandising of all Rolex products in the store.
• Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).
• Monitor and order supplies including cleaning kits, catalogues and other POS materials.
• Communicate with Rolex regarding sales and inventory levels.
• Execute all expectations of The Rolex Way in every client presentation.

• A passion for building clientele and selling.
• Demonstrate an exemplary level of integrity and professionalism at all times.
• Must be able to work a flexible schedule throughout the week.
• Must have a polished and professional appearance with a positive attitude.
• Meet and exceed company assigned goals, metrics and objectives.

Tourneau