Assistant Store Manager

Milwaukee, WI
Permanent
Full-time

27 days ago
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Company DescriptionAt Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.Job DescriptionOpportunity knocks at the Lakeshore Learning Store. Are you ready?
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.Providing great customer service isn’t just a goal—it’s the essence of who we are.
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.Lakeshore Learning Store managers have a knack for leading by example.
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.ResponsibilitiesBuilding TalentAssist management efforts to recruit and develop an engaged, sales-driven teamEnsure team members receive consistent coaching and growth opportunities and support career pathingConduct new hire onboarding training and development sessionsSupport/assist in performance reviews and employee feedback sessionsHelp resolve staff conflicts and drive workplace engagement and motivation within the storeBuilding Service StandardsSupervise daily store operations to ensure service standards are met (& surpass expectations)Seek and communication customer feedback regarding school and home use of productsBuild a unique and lasting relationship with customersAssist in developing and implementing customer service programs and recognitionMonitor staff interactions with customers and provide feedbackBuilding Revenue and Operational ExcellenceAbility to analyze sales data, inventory levels and market trendsAttention to detail to ensure accuracy in reporting and inventory managementAssist in maximizing sales and store profitability while effectively managing controllable expensesMaintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goalsMaintain company expectations regarding retail policies and procedures, including store cleanliness and safety standardsOwn development of employee schedules to ensure optimal staffing and communicate schedules effectivelySupport sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goalsEssential Skills and AttributesPassion for providing excellent customer servicePositive and proactive approach to management and working as a teamExcellent communication and training skillsExceptional time management and organizational skillsAbility to demonstrate company standards and reinforce them with the entire teamStrong desire to recognize and reward achievements—big and smallCapacity to give regular and clear feedback to teamAbility to provide and receive constructive criticismCapacity to multitask to meet simultaneous demandsQualifications1-year related retail management experienceAbility to work a flexible schedule, including nights and weekendsKnowledge of retail POS systemsPreferred experience with customer outreach and driving customer loyalty through brand awareness initiativesAdditional InformationAnd here’s our end of the bargain!

Competitive compensation
Paid leave for new parents to support work/life balance and family bonding
Comprehensive medical/dental plan for full-time employees
401(k) retirement plan
Generous employee discount
Quarterly bonus program

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.Equal Employment Opportunity PolicyPeople are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.To learn about how we collect and use Applicant information, please visit ourLakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.Please see the in and for more information. INDRLL1

Lakeshore Learning Materials