Sous Chef - Alltown Fresh
Global Partners
- Niverville, NY
- Permanent
- Full-time
- Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
- Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.
- Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.
- Execute food service efficiencies and ensure planograms are utilized and followed.
- Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.
- Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.
- Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.
- Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.
- Execute the corporate training plan for store staff and effectively conduct hands on training to ensure associate proficiency.
- Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and excellent organizational skills
- Ability to apply critical thinking skills in all situations
- Ability to apply root cause techniques in order to solve problems
- Ability to handle multiple projects simultaneously and independently
- Proven self-starter with demonstrated ability to make decisions
- Understanding of store finances and awareness of impact to business
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing
- Must be able to lift and carry up to 50 lbs
- Excellent relationship building, interpersonal and leadership skills
- Ability to learn and utilize the store’s technology
- High School Diploma or GED equivalent preferred
- Leadership experience required, leadership experience in a food service environment preferred
- Availability to work all shifts, weekends, and holidays, based on business needs
- Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses
- Proven and consistently demonstrated skills in the following:
- Exceptional Customer Service
- Relationship Building
- Effective Communication
- Training