Encompass Application Administrator
Raymond James
- Saint Petersburg, FL
- Permanent
- Full-time
- Creates detailed business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities.
- Creates process documentation or workflow diagrams as needed.
- Learns system specifications for vendor app configurations, user role and new product setup.
- Collaborates with vendor representatives to fulfill user requests and/or document new features.
- Validates test cases to ensure that scripts will evaluate the business function being performed.
- Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations.
- Provides support for application development teams including documenting business processes.
- Translates technical concepts to business audience and business information to a technical audience.
- Participates in developing estimates and implementation plans for technical solutions.
- Partners with team members to develop project schedules, reports and documentation. May be required to act as project lead on small to medium projects and/or provide direction to others on the team.
- Understands and applies principles in risk management, issue tracking and change management.
- After-hours on-call support is needed for file transmission issues and as part of IT software upgrades.
- Performs other duties and responsibilities as assigned.
- General knowledge of SDLC, IT methodologies, and IT procedures.
- Key IT concepts, such as application access management, IT policies, and audit requirements.
- Issue tracking, change management, requirements gathering.
- Waterfall or Agile processes.
- Robust understanding of loan processes from point of sale through servicing and secondary.
- Highly detailed and organized. Successfully engage in multiple initiatives simultaneously.
- Record of accomplishment of meeting deadlines, delivering high quality results, and demonstrating accountability and ownership of work and actions.
- Strong judgment, and the ability to work effectively in a team environment.
- Strong analytical and problem-solving skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
- Excellent written and verbal communication skills.
- Experience working with and drafting requirements for application developers.
- Proficient with Microsoft Office Products, including Word, Excel, Power Point, Visio, etc.
- Proficient with Microsoft Visual Basic/VB.Net syntax.
- Advanced MS Excel functions like formulas, pivot tables, and macros.
- Intermediate MS Word functions like mail merge.
- Experience with Project Management and ticketing software.
- Functional understanding of SQL, XML, SOAP, and IIS web services.
- Knowledge of tools such as Service Now, Microsoft Team Foundation Server (TFS), SQL query capabilities, BMC job scheduling, SFTP support nice to have, but can be learned on the job.
- Ability to act as a liaison between product owners and technology implementers – translate technical concepts to business audience and business information to a technical audience.
- Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.
- Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.
- Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.
- Develop and use collaborative relationships to facilitate the accomplishment of work goals.
- Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.
- After sufficient cross-training, join on-call support rotation for the team (every 6-8 weeks). On a predetermined schedule, a few times a year, manage software releases and/or testing during non-standard hours, in the evening and/or weekends.
- Team collaboration is key for this role, to follow and improve processes, for cross-training and for effective support.
- Minimum of a Bachelor’s degree in Computer Science, MIS, Business or related degree and three (3) years of relevant experience or a combination of education, training and experience.
- Two (2) + years as an LOS Administrator with Encompass 360 Banker Edition.
- May occasionally work weekends and/or have on-call responsibilities.
- Encompass Certified Administrator graduate.