VP of Client Management TPA/PBA/Coalition Segment - Remote

UnitedHealth Group

  • Eden Prairie, MN
  • Permanent
  • Full-time
  • 10 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Vice President of Client Management for the OptumRx TPA/PBA/Coalition segment is accountable for the overall success and contract execution of these strategic client relationships. As Vice President, you will be responsible for developing deep trusted relationships with C-suite executives and pharmacy/business leaders from these accounts that drive strategic collaboration and promote long-lasting, mutually beneficial partnerships. You will also hold accountability for leading and developing a high-caliber, well-engaged client management team. Success will be measured by client/market growth and retention, strategic leadership, financial performance, contract execution, employee engagement and the overall satisfaction of assigned clients.As Vice President, you must be comfortable operating and leading in an extremely fast-paced, complex environment and able to quickly understand/interpret how market events (i.e., federal regulations, state/local regulations, drug manufacturer events, etc.) impact clients and to advise proactively and react accordingly. You must possess a high degree of confidence, leadership strength, and executive presence. This role also requires a well-demonstrated business/financial acumen; salesmanship; innovation and the ability to successfully drive complex projects.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
  • Establish and maintain strong personal relationships with key executives and decision-makers, including those within key consultant firms
  • Collaborate internally with senior executives and peer leaders from across the Optum Enterprise to develop strategic and tactical plans to achieve desired annual growth targets and drive optimal service delivery
  • Maintain a solid understanding and ownership accountability for the contracts we maintain with assigned clients and ensure proper monitoring and execution of contract deliverables
  • Oversee and manage all client renewal and market check activities working closely with several internal (e.g., pricing, underwriting, legal) and external (e.g., consultants; client) constituents
  • Set, communicate, monitor and be accountable for the development and deployment of our client management service model and the successful attainment of metrics-driven performance goals and objectives amongst assigned client management team members
  • Manage the profitability statements for each assigned account and manage to an operating budget, upsell targets, and revenue growth goals
  • Have accountability for establishing a strong team bench; recruiting and developing top talent; driving a motivated and engaged team; and developing a succession plan to accommodate for new growth
  • Forge high trust, highly effective internal relationships with teams such as underwriting, legal, product development, industry relations, operations, and finance to identify strategic opportunities and drive a culture of continuous improvement
  • Closely monitor, engage, and serve as a key point of escalation for high profile client issues
  • Provide input to product development teams to develop new or enhance existing products to meet market needs
  • Be a visible representative to the broader marketplace, and as such, demonstrate visionary thinking that sustains a competitive advantage
  • Always demonstrate and drive service excellence when dealing with internal and client constituents
  • Collaborate with sales team in finalist activity and support areas to complete requests for proposals and other information in a timely, accurate and professional manner
  • Participate in sales meetings demonstrating high energy and critical thinking while communicating a unique value proposition
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • 10+ years of experience working within the PBM/managed care pharmacy industry and deep understanding of its evolving dynamics and core competencies
  • 7+ years of PBM Client Management experience and demonstrated progressively increasing responsibility for client relationship management and consultation
  • 5+ years of recent leadership experience
  • 5+ years of experience and understanding of PBM pricing and contracting models
  • Recent experience working with senior-level C-Suite executives and ability to lead innovative and forward-thinking discussions
  • Experience in leading and developing a high-performing team to deliver results
  • Experience and demonstrated success in owning and managing client profitability profiles
  • Experience in working with sales teams and support areas to complete Requests For Proposals (RFPs) and finalist presentations
  • Experience in interpreting financial statements, identifying trends, and driving strategic recommendations
  • Experience in managing an operating expense budget
  • Experience in interpreting complex contracts; balance internal and external views; and effectively manage client negotiations
  • Extensive experience in developing and delivering formal presentations to message and position information for maximum customer impact and influence
  • Experience in facilitating complex negotiations using effective communication and listening skills
  • Program management experience
  • Experience in effectively navigating and driving results in a highly complex, matrix environment
  • Willing or ability to travel up to 50%
  • Driver's license and access to reliable transportation
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $156,400 to $268,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group