Digital Workplace Solutions Architect
- Herndon, VA
- Permanent
- Full-time
- Presales, Deal Strategy, Solution development, and Digital Transformation
- Collaborate with sales teams to understand client requirements and develop tailored technical solutions
- Lead discovery sessions, technical demonstrations, and proof of concept implementations
- Create and deliver compelling DWS product presentations and technical demonstrations
- Respond to RFPs and technical inquiries with accurate and persuasive information
- Stay current with industry trends, competitor offerings, and emerging technologies
- Document solution designs, technical specifications, and implementation plans
- Provide technical guidance and mentorship to sales teams
- Support post-sale handoffs to ensure smooth implementation
- Collect and communicate market feedback to product management teams
- Design the following solutions during the sales cycle:
- Design comprehensive service desk architectures that align with ITIL best practices
- Develop solutions for multi-channel support (phone, email, chat, self-service)
- Design end user support models including remote assistance and on-site support options
- Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions
- Design end-to-end device lifecycle management solutions from procurement to retirement
- Develop asset management systems, including inventory tracking and reporting capabilities
- Design subscription models and financial frameworks for DaaS offerings
- Develop unified communications architectures including voice, video, and messaging solutions
- Architect mobile-first communication strategies that enable workforce flexibility
- US Citizen
- Bachelor's degree in computer science, Information Technology, related field or
- Minimum 8 years of experience negotiating, shaping, and closing large deals in the professional services space.
- Minimum 5 years of experience in a technical presales, solutions architecture, or consulting role.
- Minimum 5 years of experience leading customer discussions and managing stakeholder relationships.
- Minimum 3 years of presentation, communication, and interpersonal skills experience.
- Minimum 3 years of experience as a Digital Workplace Architect with deep expertise in one or more of the following:
- Modern Service Desk
- Conversational AI
- ServiceNow
- Workplace Automation
- Modern Field Services
- Minimum 3 years of experience with Modern Endpoint Engineering (SCCM, Intune), Unified Communication and Collaborations, M365 (Teams, SharePoint, Email, Endpoint security), Azure Virtual Desktop, RPA.
- Architecture level understanding AI, AI Agents.
- Experience in deal structuring, pricing, and contracting.
- Ability to build and sell transformative workplace solutions
- Strong understanding of digital transformation and its impact on workplace environments.
- Excellent problem-solving skills and the ability to think strategically.
- Bachelor's degree or equivalent (minimum 12 years) work experience.
- Proven experience leading large, complex, strategic sales opportunities.
- Ability to engage and build relations with senior leadership at Fortune 500 organizations.
- Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment
- Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail
- Must have an Expanded breadth of business experience driving deal shaping & origination.
- Ability to interact with senior leadership at a client and/or within NTT DATA
- Excellent communication (oral & written)