Key Account Credit Analyst
Wolverine World Wide
- Rockford, MI
- Permanent
- Full-time
- Analyzes reports to make ship/hold decisions based on department procedures.
- Communicates directly with customers, sales force, and brand personnel regarding: order release, payment negotiation, unapplied payments, and other inquires.
- Gathers, investigates, analyzes and processes key account deductions.
- Research and extracts data from customer account portals for deduction classification and validation.
- Communicates with customer to explain invalid deductions, provides support and seeks repayment.
- Review process for classifying open residual items remaining on customer accounts with the appropriate deduction code and recommends process improvements for cash application team.
- Researches a significant volume of deductions, overpayments, credit requests and determines appropriate resolution.
- Develops complex reconciliations on accounts, analyzes exposure, develops customer specific statements, and periodically reports to brand/corporate leadership.
- Gathers quantifying data and generates reports to assist in collections and identifying problem areas.
- Reviews severely delinquent accounts and recommends them to be placed with a Collection Agency in accordance with established guidelines.
- Advises supervisor of uncollectable balances and processes charge-offs.
- Identifies and recommends opportunities for improvement in existing procedures and processes consistent with company policies and procedures.
- Performs duties consistent with the company’s AAP/EEO goals and policies.
- Performs other duties as required/assigned by manager.
- Associates or Bachelors’ degree in Accounting, Business, or Finance, or equivalent work experience.
- Prefer 2+ years experience in a wholesale credit, receivables or finance environment.
- Excel and Word proficiency.
- SAP and High Radius experience preferred.
- Excellent oral and written communication skills.
- Good time management skills with ability to work independently on multiple tasks.
- Strong analytical thinking skills / problem solver.
- Internal and external relationship builder.