Service Now Developer (ITSM)
- Charlotte, NC
- Permanent
- Full-time
- Ideal candidate must be self-motivated with a proven track record in ITSM, and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
- System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- Strong communication, Strong presentation and writing skills.
- Experience with development and implementation of ServiceNow ITSM modules -Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Request, Asset Management or other ITSM application.
- Experience with extending the ServiceNow schema to custom applications.
- Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
- Understands technical and functional design requirements related to ServiceNow.
- Create and manage scripts and workflow.
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell).
- A fundamental understanding of ITSM, ITIL or CMDB and Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of the ServiceNow system.
- Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
- Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
- Experience with ServiceNow's ServiceWatch and/or Discovery tools
- Experience presenting and conducting demo reviews with client stakeholders
- Resource should be at least CSA and CAD certified any other certification will be an added advantage .