Call Center Representative/Dispatcher/Scheduler/Quality Control

Access 2 Interpreters, LLC.

  • Columbus, OH
  • $20.00 per hour
  • Permanent
  • Full-time
  • 4 days ago
  • Apply easily
Dispatcher/Scheduler/Quality Control 7am - 3pm ($20.00/hr)We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.We want someone who
  • Has a keen eye for detail and an eagerness to learn
  • Is flexible and can keep up in a fast-paced environment
  • Is a team player
  • Takes initiative and can multi-task
  • Communicates professionally and efficiently in person and over the phone
If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.Responsibilities and DutiesUpon hire, our candidate will
  • Manage a high volume of phone calls
  • Schedule multilingual interpreters for assignments
  • Conduct inspections and ensure quality control
  • Collect, enter, and analyze data
  • Submit reports
  • Monitor and review progress and accuracy
  • Complete a background check and pass a drug screen
Qualifications and SkillsWe need someone who
  • Has a high school diploma and customer service/dispatch experience
  • Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)
  • Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)
  • Is willing to work from the office
BenefitsOur employee benefits include
  • Paid holidays after 90 days
  • Ten (10) days of Paid Time Off after 90 days
  • Medical, Dental, Vision, and Life
  • 401K and Profit Sharing
  • Free parking

Access 2 Interpreters, LLC.