Manager / Sr. Manager, Domestic Logistics
- Denver, CO
- Permanent
- Full-time
Department: Supply Chain
Reports to: VP of Operations
Classification: Full-time, ExemptAbout HavenlyAt Havenly Brands, we believe everyone deserves a home they truly love. Founded in Denver in 2014, Havenly has grown into the #1 online interior design service in the U.S., pairing design innovation with a growing portfolio of beloved home furnishing brands-including Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank.Our mission is to make beautiful, functional design more accessible to all by merging best-in-class furniture and home goods with personalized, tech-enabled designer services. We're reimagining the future of home-one that is expressive, attainable, and distinctly personal.The RoleWe're seeking an experienced, strategic Manager/ Senior Manager of Domestic Logistics to join our growing Operations team. This leader will oversee all aspects of domestic logistics and fulfillment across our brands, with a strong focus on 3PL performance, warehouse operations, and full-cycle logistics strategy. This role will report to the VP of Operations and play a key part in scaling a unified, efficient supply chain that supports both operational goals and an exceptional customer experience.Key ResponsibilitiesPerformance Management & Strategic Insights
- Use data-driven insights to support strategic planning, execution, and ongoing operations across brands.
- Establish and refine KPIs to measure operational effectiveness and identify areas for improvement.
- Develop performance dashboards and executive-ready reports to guide cross-functional decision-making.
- Help create an agile and flexible supply chain that can quickly scale and pivot based on upstream disruption and changes in customer needs.
- Own the fulfillment P&L, aligning warehouse operations with company cost targets and broader strategic goals.
- Monitor and report on 3PL warehouse KPIs including inbound/outbound projections, service levels, order accuracy, and shipping timelines.
- Oversee logistics for both in-stock and made-to-order products across DTC, retail, and wholesale channels.
- Conduct regular on-site 3PL audits to drive improvements in operational efficiency, scalability, and service quality.
- Ensure compliance and timely execution across all fulfillment channels.
- Manage the end-to-end logistics process including returns, exchanges, and damaged goods workflows.
- Partner with Product Integrity, Design, and Client Experience teams to improve packaging, shipping methods, and last-mile delivery strategies.
- Act as the voice of the customer in all supply chain operations, championing a seamless delivery experience.
- Leverage platforms like NetSuite, Manhattan, Shopify, and internal tools to streamline fulfillment processes and reduce errors.
- Manage system integrations and troubleshoot operational issues related to logistics tech stacks.
- Translate operational needs into product/engineering requirements for new channels and product categories.
- 7+ years of experience in domestic logistics and supply chain management, including 2+ years in a leadership role.
- Proven ability to lead 3PL relationships and scale logistics operations in a high-growth, consumer-focused environment.
- Deep knowledge of domestic transportation networks, regulations, and logistics best practices.
- Proficient in NetSuite (ERP) and Excel; experience with Looker and additional analytics tools is a plus.
- Background in inventory modeling, demand forecasting, and warehouse reporting.
- Strong cross-functional collaborator and relationship-builder across Product, Finance, Design, and Customer Experience teams.
- Clear communicator and effective problem solver who can turn data into actionable strategies.
- Familiarity with packaging and sustainability trends in reverse logistics and fulfillment.
- Bachelor's degree in Supply Chain, Logistics, or a related field; advanced degree a plus.
- Established network of logistics vendors and deep understanding of their performance levers is highly desirable.
- Competitive compensation & bonus opportunities
- Generous PTO and paid volunteer days
- Comprehensive health benefits (Medical, Dental, Vision, Disability)
- 401(k) retirement plan
- Paid parental leave
- Annual design credits and employee discounts across all brands
- Free access to Havenly design services