
Technical Program Manager
- New York City, NY San Francisco, CA
- Permanent
- Full-time
- Lead highly cross-functional programs, using strong TPM craft and collaboration skills to deliver complex initiatives
- Drive project alignment by managing dependencies, guiding technical discussions, and making sure the right conversations happen at the right time
- Anticipate risks and blockers, escalate when needed, and keep momentum toward resolution
- Influence outcomes by building trusted, strong partnerships across the organization
- Champion effective ways of working-finding the right balance of tools, structure & practices while continuously improving how we collaborate and deliver on our commitments
- 8+ years of program and project management experience in a cloud/SaaS environment, supporting technology teams
- Comfort diving into technical details and using that knowledge to guide conversations, drive alignment, and solve tough challenges
- The ability to thrive in ambiguity, operating with autonomy to create clarity and momentum
- Understanding of different communication styles, knowing when to dive deep, when to zoom out, and how to adapt to your audience
- A track record of building a culture of knowledge-sharing and transparency through strong collaboration
- Proficiency with project management and collaboration tools (Asana, GSuite, Zoom, Notion, Figma, etc.), and the judgment to tailor their use to the team's needs
- PMP & Scrum Certifications
- Prior experience with business systems that support QTC (billing platforms, Salesforce, NetSuite)
- Holding interviews in an accessible location
- Enabling closed captioning on video conferencing
- Ensuring all written communication be compatible with screen readers
- Changing the mode or format of interviews