Engineer, Technical Services

• Provide proactive consultation to cement commercial group customers in the areas of product performance, best practices, technical information research, troubleshooting, and technical training.
• Act as liaison between sales and production on plant quality teams.
• Ability to understand the technical aspects of a customer’s products, systems, and applications.
• Coordinate and facilitate competitive analyses for establishment and review of internal quality objectives.
• Provide internal technical training and education to the cement commercial sales force, the cement and/or masonry customer base and industry personnel.
• Active involvement in technical organizations such as the American Concrete Institute (ACI) and ASTM, as well as various ready-mix concrete and precast/prestress organizations with emphasis at the local or regional level.
• Proactively participate in promotion efforts relating to cement based and related products in coordination with Sales team.
• Provide technical assistance to any cement account that requires support for issues relating to concrete with cement.
• Assist with resolution of customer product issues and maintains internal company records.
• Acts as a technical liaison as required with Regional Technical Directors, Concrete Labs, Sales, and Manufacturing facilities
• Keeps up to date on product performance of internal products verses competitive products
• Assist with plant and terminal internal audits and improvements
• Participates in resolution of long-term product development and product issues.
• Interacts with architects, engineers and specifying agencies to promote and specify company products
• Develops relationships with DOTs and other specifiers
• Provides regular correspondence on product performance and customers results
• Identification and incorporation of service and product improvement opportunities
• Oversees timely concrete testing program and sample management policy
• Rapid identification of product changes to Sales and Marketing
• Solid understanding of customer needs and operations leveraging Performance Innovations, and delivering customer solutions
• Continuous improvement of market and industry knowledge

• 5-10 years of experience in the construction industry, ideally cement or concrete materials.
• Minimum of 3 years of experience as a Quality Assurance/Quality Control Manager, Technical Services Engineer or Certified Concrete Technologist in the building materials industries is preferred.
• Technical knowledge of concrete and other building materials with a clear understanding of industry standards and codes.
• Proven incident and problem solving (troubleshooting) skills with an emphasis on timely resolution.
• Excellent project management & problem-solving abilities and attention to detail are required.
• Excellent analytical skills, with the ability to use data to develop insights and actions, are required.
• Ability to follow established process and procedures and ability to multi-task and prioritize multiple projects at a time
• Interpersonal skills including building relationships, developing trust, and resolving conflict.
• Ability to communicate effectively both verbally and in writing is required.
• Presentation skills with the ability to communicate with leadership teams are preferred.
• Ability to travel with minimal notice; travel requirement approximately 40%.

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• A great team to support you throughout your career with Summit Materials companies!

Continental Cement Company