Company DescriptionAt Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.Job DescriptionYou don’t need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward.Providing great customer service isn’t just a goal—it’s the essence of who we are. Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.Lakeshore Learning Store management teams have a knack for leading by example. In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.Responsibilities Building Talent
Recruit and develop an engaged, sales-driven team
Involved in training and developing new store associates
Building Service Standards
Surpass expectations regarding customer service
Seek and communicate customer feedback in regard to school and home use of products
Build a unique and lasting relationship with customers
Building Revenue & Operational Excellence
Maximize sales and manage controllable expenses
Maintain visual presentation of merchandise and signage
Maintain company expectations regarding retail policies and procedures
QualificationsEssential Skills & Attributes
Passion for providing excellent customer service
Positive and proactive approach to management and working as a team
Excellent communication and training skills
Exceptional time management and organizational skills
Ability to demonstrate company standards and reinforce them with entire team
Strong desire to recognize and reward achievements—big and small
Capacity to give regular and clear feedback to team
Ability to provide and receive constructive criticism
Capacity to multitask in order to meet simultaneous demands
Requirements
1 year related retail management experience
Ability to work flexible part-time schedule, including nights and weekends
Knowledge of retail POS systems
Additional InformationAnd here’s our end of the bargain!
Competitive compensation : starting at $20/hr with a 15% bonus potential
401(k) retirement plan
Generous employee discount
Quarterly bonus program
At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.Equal Employment Opportunity PolicyPeople are selected to become members of the Lakeshore family based on skill, merit, and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose. INDRLL1
