Shift Supervisor
Ichor Restaurant Group
- Akron, OH
- $14.00-18.00 per hour
- Permanent
- Full-time
- Assist the Managers to ensure that the restaurant operates efficiently and effectively within the Company's fiscal and operational guidelines on their assigned shifts.
- Ensure adherence to all local, state, and federal laws and regulations.
- Ensures that all laws pertaining to minors are understood and adhered to strictly.
- Assist the managers to develop initiatives to build sales, profitability and guest counts. Helps to maintain effective cost controls in support of these initiatives.
- Assists in implementing guest oriented quality, service, and cleanliness action plans to enhance guest satisfaction.
- Ensure all safety and security systems and procedures are followed to ensure health and safety of employees and guests.
- Ensure secure, safe handling and transportation of funds.
- Works to instill the mission statement and daily directives in each employee.
- Ensure that all menu items are made according to recipe and presented as shown in the Old Carolina Plating Book.
- Utilize food production and inventory tools available to support this responsibility.
- Maintain a working knowledge of all recipes, products and production procedures.
- Ensure established standards of food safety and sanitation are maintained.
- Oversee correct receipt, storage and handling of food products to ensure quality and freshness at all times.
- Looks for and cultivates a passion for food.
- Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count.
- Educate and empower associates to act in a similar capacity.
- Ensure a safe and secure work and dining environment for associates and guests.
- Carry out supervisory responsibilities in accordance with all applicable laws and regulations.
- Demonstrate high ethical standards at all times, adhering to standards laid out in the Company Handbook.
- Contribute as directed by the managers in regular associate/departmental meetings.
- Coach associates as necessary. Properly documenting notes regarding employee issues and communicating those issues with store managers.
- Direct the operations of the restaurant on their assigned shift.
- Assist in orientating all new hires utilizing company handbooks and support materials.
- Provide training and recognition to employees at all levels and maintains a team-oriented environment.
- Responsible to maintain labor efficiency ratios to ensure guest service and cost effectiveness on their assigned shift.
- Ensure all reports, documentation, and other information required by corporate office departments are submitted in a timely and accurate manner.
- Coordinate miscellaneous tasks and projects as needed, or as directed by the managers.
- Cover shifts as directed at other Company restaurants.