Operations Specialist I

Royal Bank of Canada

  • Minneapolis, MN
  • $45,000-75,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Job DescriptionWhat is the opportunity?As an Operations Specialist I with the Trade Support team, you will perform daily oversight activities that validate department and systems processes are executed as designed. In addition, you will provide analysis, processing, and customer service support for manual, exception-based complex and/or highly specialized Operation’s processes. You will be responsible for reviewing, verifying, and recording data into technology systems that support department processes while ensuring adherence to all regulatory and firm policy requirements.If you have exceptional problem solving skills, enjoy working in a fast paced challenging environment, and are looking for the next step in your career, we want to hear from you!What will you do?
  • Execute daily department oversight activities to validate system processes are executing as designed. Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements
  • Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures
  • Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required
  • Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation’s department. Accurately review, verify, and/or record data into technology supporting department processes
  • Train and act as a resource for less experienced Operation’s team members
  • Perform other duties and responsibilities as assigned
What do you need to succeed?Must-have
  • Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
  • Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
  • Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
  • Proficient computer skills in Windows-based software products including Microsoft Word, Excel, Outlook and Access
Nice-to-have
  • 4-year degree from an accredited university in business, finance or related field or 3+ years of experience in business, finance, customer service and/or accounting/bookkeeping
  • Previous experience in the securities or banking industry preferred
  • Series 7 AND Series 63 or Series 66 (or ability to obtain within 120 days of hire)
  • Ability to integrate Excel and Access databases into daily work
What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business
The good-faith expected salary range for the above position is $45,000 - $75,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
  • Drives RBC’s high performance culture
  • Enables collective achievement of our strategic goals
  • Generates sustainable shareholder returns and above market shareholder value
Job Skills Active Learning, Communication, Critical Thinking, Customer Service, Customer Service Management, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress: 250 NICOLLET MALL:MINNEAPOLISCity: MinneapolisCountry: United States of AmericaWork hours/week: 40Employment Type: Full timePlatform: WEALTH MANAGEMENTJob Type: RegularPay Type: SalariedPosted Date: 2025-09-02Application Deadline: 2025-09-20Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada