Development Operations Associate

• Assists with accurate and timely data entry, including donations, into the Development donor database system (Raiser’s Edge).
• Accurately prepares gift acknowledgments and tax receipt process for major gift donors.
• Conducts regular review of database for accuracy and compliance and assists with database updates under supervision of supervisor.
• Updates biographical and relationship information for donors in the database.
• Helps draft and review weekly, monthly, quarterly, and any other necessary reports for staff and board.
• Creates database queries, exports, and segmented mailing lists for the department.
• Assists with data imports and global changes in the database.
• Maintains data integrity by establishing and conducting regular system checks and review of development transactions to ensure accurate data and gift entry.
• Provides Raiser’s Edge training to staff and volunteers and assists with Raiser’s Edge questions.
• Assists supervisor with establishing and maintaining Raiser’s Edge policies and procedures.
• Assists supervisor with monthly reconciliation of development revenue, pledge payments, and pledge balances with the Finance department.
• Assures compliance with the Board of Director’s governance policies on development as well as the standards established by the Association of Fundraising Professionals (AFP).
• Embraces the organization’s ‘In This Together customer service standards and uses them with internal and external customers, every person, every time.
• Has restricted access to client private health information and has no reason to view protected health information (PHI). May have access to data that is not considered PHI, such as aggregate numbers.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Qualifications:

• Must be able to work flexible hours including evenings and weekends.
• Must be able to travel as required.
• Must be able to organize, analyze and synthesize large amounts of information and data.
• Ability to manage details and complexity, to handle a variety of tasks simultaneously and to work under pressure.
• Ability to effectively use affiliate’s computer systems.
• Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process.
• Be discreet and safeguard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs.
• Ability to work effectively as a team member.
• Affiliate Knowledge: Understands the mission and structure of the affiliate.
• Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress.
• Planning/Organizing: Establishes a systematic course of action for self or others to assure accomplishments of a specific objective. Determines priorities and allocates time and resources effectively.
• Recovery Skills: Responds effectively and acknowledges responsibilities when clients (internal or external) experience problems or mistakes; rectifies the situation to restore client satisfaction; seeks information and collaborates with others to take action to implement permanent fixes. Maintains stable performance and emotions when faced with opposition, pressure, and or stressful conditions.
• Technical Competence: Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person in area of expertise; applies specialized knowledge and skill to handle the job; uses and applies appropriate technology; actively pursues new professional knowledge in area of expertise.
• Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines.
• Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission. Agency Standards:

Planned Parenthood