Technical Support Engineer
NICE Systems
- Hoboken, NJ
- Permanent
- Full-time
- Working knowledge of Windows server and client technology, ideally supportingweb applications and services
- VMWARE ESXI / Vcenter v7
- Wireshark
- Experience in creating, modifying and running databases queries (MS SQL and Oracle MySQL).
- Network operations experience (firewalls, network security groups etc)
- Experience with SIPREC and VoIP Recording
- Experience running scripts from PowerShell or similar
- Experience with web application and services configuration management
- Excellent written and spoken English
- Good listener, able to identify and validate assumptions
- Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
- Multi-tasking and time-management to prioritise and switch between varied tasks
- Focused and calm under pressure
- Careful record keeping
- Able to use initiative and to work effectively both independently and as part of a team
- Experience with Logging and Recording Solutions
- (Optional) Experience to Azure Portal and familiarity with Azure services
- Technical writing skills
- Experience querying Web API's
- Experience of configuring Application Monitoring and Dashboards