Join a Winning Team at Helms BrosHelms Bros is one of the region's premier dealerships, serving the Bayside, Auburndale and Flushing communities in New York since 1934. This is your chance to be a part of a longstanding Mercedes-Benz franchise right here in New York. We have been serving New York City since 1934, and we remain a family owned dealership.The Service BDC Representative is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, and providing general information.RESPONSIBILITIES:Generate appointments and direct calls to appropriate parties within the dealershipAnswer product and service questions received via phone and/or internetCheck email frequently and respond to inquiries in a timely mannerResponsible for making outbound service and follow-up callsRespond to phone and email inquiries in a professional, well-spoken mannerWork in close proximity with other Service BDC Representatives in a team based environmentREQUIREMENTS:Strong verbal and written communication skillsTime management, prioritization skills, and the ability to multi-task are requiredSelf-motivated and goal orientedPrior customer service experienceAutomotive experience is a plusWHAT WE OFFER:Medical, Dental and Vision insurancePaid vacationTraining and potential career advancement401k