Commercial Card - Product Delivery Manager - Payments - Vice President
JPMorgan Chase
- Newark, DE
- Permanent
- Full-time
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Lead the B2B payables product readiness process for Supplier Experience with stakeholders across the business ensuring all impacted functional areas are ready to support new products, features, and partners.
- Define, measure, and achieve launch success criteria throughout the deployment stages from pilot to controlled availability and ultimately achieve general availability on an accelerated basis.
- Support client facing teams during early adoption phases, gather feedback and identify opportunities, and influence teams to expand adoption and solution availability.
- Improve market readiness, delivery, and adoption of new solutions and partnerships.
- Provide a product, product line, or product portfolio with the integrated management and coordination to deliver new features and products at scale while managing key interdependencies, integrations, roadmaps, and budgeting constraints.
- Connect strategy to execution, and blends operational management of product releases with robust portfolio management capabilities to help ensure that product deployments and releases are delivered with end-to-end regard for the end user experience and the product / product line's overall strategy and objectives.
- Work across teams, functions, and disciplines to ensure continued progress by removing roadblocks, barriers, and addressing technical risks and operational risks.
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Strong organization and execution capabilities, including leading initiatives and cross functional teams
- Excellent communication and presentation skills including the ability to effectively synthesize, organize and communicate complex information
- Bachelor's degree required
- Understanding of competitive offerings and industry trends in B2B Payables space
- MBA or equivalent experience
- Proficient knowledge of the product development life cycle, design, and data analytics