BEER-WINE-LIQR/DEPT LEADER
- De Forest, WI
- Permanent
- Full-time
- Engage the customer with a smile and friendly welcome.
- Develop a relationship with customers and get to know them on a first name basis when possible.
- Assist customers in finding the adult beverage they are looking for or make suggestions.
- Assist customers in pairing wines with food or with their party needs.
- Be familiar with the adult beverage sections and assortment to be able to act as a guide to customer questions and suggestions.
- Conduct a minimum of 2 tastings time a week (recommended for Friday, Saturday and Sunday during Prime Time).
- Take customer special orders and communicate with customer about availability and Delivery date; follow the company customer request procedures in receiving and ringing up request.
- Conduct daily department walk to ensure standards are in place.
- Execute the Weekly Display Plan.
- Maintain accurate ad shelf signs, merchandising signs and Point of Sale (POS) in clean, attractive condition.
- Order and maintain adequate inventory for ad and display support; follow financial cost billing guidelines to limit shrink.
- Maintain Planograms
- Communicate weekly sales opportunities to the grocery manager.
- Keep department clean, organized and safe.
- Maintain Accurate Pricing and Accurate Computer Assisted Ordering entries.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Willing to work weekends and holidays.
- Minimum 21 years of Age.
- Past work record reflects dependability and integrity.
- Understand all key components of department operations.
- Knowledge of applicable laws and regulations related to employment practices, safety and State Adult Beverage Laws.
- Qualified and able to operate power machinery and work with various job tools.
- Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
- Effective written and oral communication skills.
- Demonstrated ability to make intelligent decisions quickly
- Ability to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
- Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest and percentages.
- Grocery retail work experience and/or backup manager experience.
- Understanding of all key components of department operations.