Customer Service Consultant

First Supply

  • La Crosse, WI
  • Permanent
  • Full-time
  • 2 months ago
OverviewFirst Supply is seeking an exceptional Customer Service Consultant for our HVAC department to enhance our team of dedicated professionals. As a Customer Service Consultant with First Supply you interact with customers to provide a Best-In-Class Customer Experience and respond to HVAC and/or general plumbing related inquiries about product application, technical service and troubleshooting. Do you have patience, attentiveness, product knowledge, and the ability to communicate clearly in a results driven environment? Your hard work will be rewarded with competitive compensation, excellent benefits and opportunities for advancement. Join First Supply today!Responsibilities
  • Promptly answer telephone calls in a professional manner from customers placing an order or requesting information on specialized technical specifications, pricing on such product or availability of product
  • Quickly and effectively find creative ways to meet customer’s needs
  • Identify and propose solutions that benefit all parties involved; or escalate critical issues to the most appropriate personnel to handle the situation
  • Determine and set pricing on products and services as needed to respond to customer requirements while meeting First Supply LLC’s profit objectives
  • Recommend products and provide service to customers, based on customer’s specific needs
  • Provide accurate information regarding availability of in-stock items to customers; and recommend to Purchasing any stock level issues
  • Prepare and present quotations to meet customer needs
  • Accurately enter customer sales orders into the business system
  • Ensure product orders are shipped in a timeframe to meet customer’s needs
  • Contact or visit potential customers to evaluate their needs, and promote the sale of products and services
  • Gather competitive information from trends in the industry or marketplace and develop plans for opportunities or problems
  • Identify and make recommendations for change for any unusual or repetitive technical service-related problems with products
  • Other duties as assigned
Qualifications
  • Three years of related experience or equivalent training in trade fields
  • Higher education preferred but not required in field of HVAC
  • Extensive product knowledge in HVAC
  • Computer knowledge and skills with the ability to learn First Supply LLC’s business system
  • Ability to assess customer needs and provide customer satisfaction
  • Ability to communicate information and ideas effectively with customers by telephone and in person
  • Ability to identify solutions, conclusions or approaches to provide customer satisfaction; and still consider the relative costs and benefits to all involved
First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more!About First SupplyFirst Supply® is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air conditioning, builder, waterworks, pump/well & septic, industrial and municipal markets. Headquartered in Madison, Wisconsin, First Supply has more than 700 employees in 29 operating facilities serving Wisconsin, Minnesota, Iowa, Illinois and Michigan UP. The company has over $100 million in inventory and over $400 million in annual sales.First Supply also owns and operates 18 Kitchen & Bath Stores in 5 midwestern states under the Gerhard's Kitchen & Bath and Kohler Signature Store brands. Gerhard's is the largest, most versatile kitchen & bath store in the upper Midwest. We offer a huge variety of kitchen and bath choices from contemporary to traditional styles, along with service you won't find anywhere else. The Kohler Signature Stores are a kitchen and bath showroom that provides a distinguished Kohler experience where designers and homeowners can get hands on with hundreds of products, exclusively from the Kohler brands!First Supply LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

First Supply