Senior Director of Reputation Risk
U.S. Bank
- Minneapolis, MN
- Permanent
- Full-time
- Ensure new or expanded initiatives properly identify and mitigate reputational risk to the bank through the enterprise’s change management protocols
- Key routines will include assessing the following activities in accordance with regulatory expectations:
- Sustainable policies and processes to identify potential and actual risk to the bank from customers, segments and industries
- Product and service evaluation to ensure ethical and fairness in the Company’s offerings
- Evaluating company culture through evaluation of employee feedback
- Quantification of feedback received through multiple channels such as traditional and social media, customer feedback and complaints, including litigation and regulatory findings/penalties
- Exposure to negative publicity from third parties that may cause loss of trust or confidence to the Company is properly identified. Understanding reliance on third parties that perform critical functions for the company and confirming that there are appropriate contingent plans in place
- Assessing reputational risks associated with financial transactions, such as mergers/acquisitions or other financial investments
- Evaluating impact of poor financial performance on the company’s reputation
- How the company supports communities through philanthropic activities, performance and compliance with Community Reinvestment Act (CRA) activities, in addition to meeting external commitments.
- Lead development and execution of a newly established Reputation Risk Framework Risk Management Initiative (RMI) that aligns with the Company’s Risk Management Framework
- Directly manage and ensure bank compliance with established risk policies that impact the Company’s reputation
- Provide second line risk oversight of enabling functions that have critical roles in building and protecting the Company’s reputation, such as Corporate Social Responsibility, Public Affairs and Communication, and Customer Experience.