Senior Conference Services Manager
- Austin, TX
- Permanent
- Full-time
- Proactively plan, detail, and execute group sales bookings with precision and creativity.
- Oversee all event-related logistics including meeting space, audio-visual, culinary, beverage, outside vendors/rentals, BEOs, room diagrams, and group resumes.
- Conduct site inspections, conference calls, and pre-/post-event meetings as needed.
- Serve as the client’s primary contact throughout their program, ensuring seamless communication and accountability for the group’s entire stay.
- Maximize group revenue contributions through strategic upselling of menus, enhancements, rentals, and event services.
- Collaborate with Catering and Conference Services teams to design profitable, innovative menu offerings.
- Consistently achieve or exceed annual banquet revenue goals and contribution per group room night.
- Build strong, collaborative relationships with banquet and food & beverage operations teams.
- Proactively encourage meeting planners to complete post-event surveys and partner in achieving departmental satisfaction goals.
- Review final billing and conduct event evaluations with clients to ensure expectations were exceeded.
- Represent the resort at client meetings, site visits, and Omni-sponsored programs (OST, OSC, AES, Omni Circle initiatives).
- Act as a role model of professionalism, responsiveness, and guest-centric service.
- Demonstrate flexibility in scheduling, including evenings, weekends, and holidays, based on business demands.
- Support departmental initiatives, contribute innovative ideas, and perform other duties as assigned by leadership.
- Proven experience in conference services, catering sales, or event management within a luxury hotel or resort environment.
- Strong track record of achieving revenue goals and driving upsell success.
- Exceptional communication, negotiation, and client-relations skills.
- Ability to manage multiple complex events simultaneously with a keen eye for detail.
- Flexible schedule with availability to work extended hours as business needs require.