Data Science Director - Customer Service Analytics (PS&L)

Ford

  • Dearborn, MI
  • Permanent
  • Full-time
  • 2 months ago
Collaborate closely/embed with PS&L business and operations leaders to understand needs and discover analytic solutions that drive business value. Deliver specific solutions while coordinating cross-functionally with Tech/IT, Analytics, AI and Business teams to avoid duplication and increase efficiency. Develop analytic tools using data sourced from the GDIA data platform and operational applications to derive actionable insights for the Parts, Supply and Logistics (PS&L) teams, Drive automation of the Data and Analytic eco-system within GDIA and across the division. Make quick assessments of new business requests related to PS&L, source required data, develop and report needed insights, drive efficiencies to scale prioritized solutions Identify data gaps inhibiting the creation of actionable insights, drive common requirements upstream into the Data Platform assets Limit duplication of effort and possible data/insight conflicts across multiple GDIA/Ford teams Improve our insights through ongoing root cause investigations and analytics governance processes. Improve organizational understanding of what data and insights are available in the PS&L space Co-develop with business leaders a Vision for the use of Analytics in the PS&L space, pulling from learnings of other analytics efforts across GDIA/Ford. Drive this aligned vision into the Product roadmaps. Utilize Plan-Do-Check-Act to measure progress and adjust roadmaps from learnings/feedback. Established and active employee resource groups Master's degree in Data Science, Statistics, Computer Science or related field or a combination of education and equivalent work experience Ability to simplify complex issues to develop a compelling point of view and persuasively make a data driven case for change, that leads to action. Ability to communicate points of view to senior leaders with detail and focus appropriate to a variety of audiences and stakeholders Master's or PhD Degree in Data Science, Statistics, Computer Science or related field A track record of being a highly-organized, self-starter with the ability to influence cross-functional teams Good understanding of performance metrics (KPIs) used to drive business domains Ability to lead, plan, develop, and implement projects / programs that generate value for our Customers and Ford Visa sponsorship is not available for this position. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. LI-onsite LI-LA1

Ford