Quality Resident Engineer / Automotive Liaison - 2nd Shift
- Toledo, OH
- Permanent
- Full-time
- Build strong, professional relationships with customers at the plant level.
- Act as the customer's representative, addressing production issues and building credibility through commitments.
- Maintain open communication between Intervention Site and the contracted customer.
- Provide regular updates on claim status and seek customer feedback.
- Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
- Represent the contracted partner's interests and participate in customer meetings as needed.
- Coordinate on-site repairs/sorting with client approval.
- Analyze and resolve Site issues, informing plants for corrective action.
- Regularly audit customer product handling.
- Support prototypes, pre-serial builds, trials, launches, and engineering changes.
- Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.
- Ensure customer satisfaction through technical support and quality issue resolution.
- Stay updated on technical, quality, and business topics through regular training and meetings.
- Address customer technical requirements and provide support.
- Suggest improvements to both Intervention Site and contracted customer.
- Any other duties as assigned
- Working familiarity of Intervention Site quality systems, including TS-16949 requirements
- Problem-solving ability
- Regular and predictable attendance
- Ability to be/work on call as needed
- Build strong interpersonal relationships.
- Handle pressure and ambiguity effectively.
- Take on new challenges and responsibilities.
- Self-motivated and proactive.
- Demonstrate integrity and represent the company well.
- Build long-term, mutually beneficial client relationships.
- Honest, committed, and trustworthy.
- Strong communication, problem-solving, and customer relationship skills.