Field Service Coordinator | Dispatch

Cumming, GA
Permanent
Full-time

8 days ago
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Field Service Coordinator | Dispatcher | Entry LevelCumming, GA | Up to $52,000 | Hybrid (1 week per month remote)Company OverviewOur client, a regional provider of products and services to financial institutions across the Southeast U.S., supplies, installs, and services all systems related to cash handling, electronic, and physical security systems.Job SummaryThe Technician Coordinator plays a key role in supporting the Service Department by dispatching service calls to the appropriate technicians and ensuring smooth daily operations. This position is ideal for someone with strong organizational skills, customer service experience, and the ability to prioritize in a fast-paced environment.Key Responsibilities

Review and route incoming service emails and calls to the appropriate technician
Compile and distribute daily schedules and service plans
Serve as backup for processing purchase orders and ordering parts
Manage customer status changes during alarm testing
Develop and update the service technician handbook
Attend weekly technician meetings and provide administrative support
Assist with special projects and the annual inventory count

Skills & Qualifications

Excellent customer service and phone etiquette
Strong organizational skills and attention to detail
Proficiency in Microsoft Excel and Word
Ability to prioritize multiple tasks and meet deadlines
Clear written and verbal communication skills

Experience & Education

Dispatch or scheduling experience preferred, but not required
Customer service background a plus
High school diploma or equivalent required

Additional Information

Must be able to lift up to 50 lbs. occasionally
Ability to sit and work at a computer for extended periods
Hybrid schedule: work one week per month from home
Entry Level - will train from within

NorthPoint Search Group