T-Mobile - Retail Sales Representative - Owensboro, KY
United Wireless
- Owensboro, KY
- Permanent
- Full-time
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
- Approaching service and sales needs with composure, integrity, and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Support team initiatives and create an inclusive environment.
- Actively upholds all United Wireless and T-Mobile policies and procedures.
- At least 18 years of age
- Legally authorized to work in the United States
- Must have reliable transportation
- Full-time employees must have open availability / no schedule restrictions
- Availability to work a flexible schedule that includes weekends, evenings, and holidays
- High School Diploma / GED
- No experience necessary
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
- Effective at balancing customer needs and performance goals.
- Health / Dental / Vision / Life Insurance
- Long Term and Short Term Disability
- Paid Time Off