Job Description:Schulte Companies is seeking a dynamic, service-oriented Director of Rooms to join our team at Saint John's Resort! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
Our Company: Schulte Companies is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.Property Details:Saint John’s Resort sits on a beautiful 200-acre campus in Plymouth Michigan; conveniently located between Detroit and Ann Arbor. The services and amenities of the property include: a 118 room AAA Four-Diamond hotel, three award winning restaurants, and luxury golf experience featuring three unique course experiences, anchored by The Cardinal at Saint John’s, and over 100,000 square feet of event space. Recently the host of the 2025 LIV Golf Team Championship, we are seeking a Director of Rooms to join our team!JOB DUTIES AND RESPONSIBILITIES
Managing rooms budget and financial plan
Accurately forecasting room's revenue and operating expenses
Maintaining statistical and financial records
Planning strategic Front Desk and Housekeeping operations
Setting and achieving rooms' goals and incentives
Recruiting, training, and mentoring staff
Planning work schedules for individuals and teams
Proactively engaging with guests
Successfully resolving customer complaints and comments
Ensuring events and conferences run professionally and to the expectation of the hotel's clients
Partnering with maintenance for repairs
Maintaining professional relationships with contractors and suppliers
Carrying out inspections of rooms and services
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Work with colleagues to deliver inspirational service to guests and associates
EDUCATION AND EXPERIENCE
Previous experience in Front Office and Housekeeping operations as a Director or above at a similar size and type of hotel
Bachelor's Degree in Hospitality Management or Business preferred, or equivalent experience required
KNOWLEDGE, SKILLS AND ABILITIES
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Financial savvy
Proficient in Microsoft Office products
High level of experience in OnQ, Hilton systems, and Alice preferred
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.*Schulte Companies is an Equal Opportunity Employer.
