Care Team Manager
- McKinney, TX
- Permanent
- Full-time
- 401(k) matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Paid Time Off
- Life Insurance
- Pay On Demand
- Bonus structure
- Varied Discount Programs
- Great Place to Work® Certified
- Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
- Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.
- Overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs in collaboration with the supervisor
- Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
- Creates morale-building recognition programs for the caregivers, such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
- Reviews the daily logs and timesheets to ensure that each caregiver is following the care plan and that lost hours are identified.
- Develops and disseminates caregiver newsletter.
- Communicates all new hires, terminations, and inactive employees to the Scheduling Manager for input into home care software.
- Manages all caregiver call-outs, late arrivals, early departures, and refusals of assignments; takes appropriate action based on company policies.
- Collaborate with the Director of Operations on coaching and training of internal staff members; ensure staff communications are accurate and thorough.
- Adhere to federal, state, and local laws and regulations.
- Bachelor’s degree strongly preferred.
- Must have a minimum of one year of experience managing employees, hiring, and/or onboarding required, preferably in a healthcare-related setting.
- Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
- Experience in conflict management
- Ability to use critical thinking to proactively prevent and solve problems.
- Ability to visit clients’ homes in the assigned territory.
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
- Ability to learn software programs quickly.
- Strong communication skills
- Ability to work independently and as part of a team.