Customer Service Representative

Adecco

  • Louisville, KY
  • $15.00-17.00 per hour
  • Temporary
  • Full-time
  • 17 days ago
🌟 Customer Service Representative - Call Center Support 🌟💊 About the RoleWe are seeking a motivated Customer Service Representative- Call Center Support to join our hybrid team. In this role, you'll serve as a critical connection between patients, caregivers, and providers by ensuring medication refills, shipments, and support are handled with care and accuracy.This position is ideal for candidates who thrive in fast-paced environments, enjoy problem-solving, and are eager to grow in the healthcare field.Location: Hybrid (must live within 100 miles of work location)Pay: $15-$17/hr. (based on experience, education, and location)Schedule: Monday-Friday | Shifts may range from 8:00am-4:30pm to 11:30am-8:00pm (must be flexible for any shift)Perks: Opportunity for Full-Time Conversion (FTE)🔑 Key Responsibilities
  • Handle inbound and outbound calls to/from patients, caregivers, and providers.
  • Deliver exceptional customer service and an effortless experience.
  • Provide accurate information and resolve caller needs with professionalism.
  • Process prescription refills and schedule medication shipments.
  • Document follow-ups and provide next steps for callers.
  • Maintain compliance with policies, HIPAA, and procedures.
  • Adapt to flexible work schedules as needed.
🎯 Qualifications
  • High school diploma or equivalent.
  • Pharmacy Board Technician Registration (must be obtained prior to or on the first day of employment).
  • 1+ years of call center experience preferred.
  • Previous healthcare experience desired.
  • Strong communication and problem-solving skills.
  • Proficiency with Microsoft Office.
  • Typing speed of 35 WPM or greater.
⚙️ Work Environment
  • Hybrid work schedule (on-site + remote).
  • Must live within 100 miles of the specified location.
👉 Apply today with Adecco Healthcare & Life Sciences and take the next step toward a rewarding career in healthcare support!Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteriaPay Details: $17.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adecco