Business Development Rep
Rochester Motor Cars
- Rochester, MN
- Permanent
- Full-time
- Manage high volume of incoming
- Ensure all incoming calls are answered efficiently and professionally
- Place outbound calls (customer follow-up, service reminders, setting appointments, etc.)
- Follow-up with existing customers to confirm satisfaction and generate leads
- Provide exceptional customer experience; contribute to high CSI scores
- Enter and/or update customer information into the CRM system
- Be a liaison between customers and the service department
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong phone, computer and email skills
- Excellent verbal and written communication
- Team-oriented with desire to achieve both individual and collective goals
- Excellent time management and organizational skills
- Works well under pressure
- Must be able to remain in stationary position 80%
- Adhere to the Rochester Motor Cars mission, vision and values in all situations.
- Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
- Customer Enthusiasm
- Employee Satisfaction
- Financial Performance
- Market Effectiveness
- Ongoing Improvement
- “Grow people, make friends and do good.”
- Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.