BILINGUAL SUPV ENVIRONMENTAL CARE (Night Shift)

Johns Hopkins Medicine

  • Baltimore, MD
  • Permanent
  • Full-time
  • 1 month ago
SummaryReporting to the Assistant Director and/or the Manager of Environmental Care, the Supervisor is responsible for delivering quality and reliable services to the JHBMC community that includes patients, families, health care providers, researchers, staff and visitors. The Environmental Care Supervisor is responsible for developing daily priorities to achieve departmental objectives and goals and to support the programmatic and fiscal strategies for the department. Ensures that performance standards meet the service expectations of a broad client base, monitors productivity, tracks progress and customer satisfaction, and maintains effective communications with clients and stakeholders. Ensures work quality and performance in compliance with Departmental and Hospital standards, procedures and policies; the collective bargaining agreement; and local, state and federal codes. Utilizes quality as-surance tools effectively to ensure a consistently high level of cleanliness (i.e. checklists). Provides excellent customer service to patients, families and staff. Works with staff to improve HCAHPS and Press Ganey scores and strives to meet and surpass Hospital goals for HCAHPS. Works with staff to ensure consistently high cleanliness scores (i.e. Dazo) coordinates the development, implementation, and maintenance of programs, routines and schedules. Plans, schedules, assigns, directs and supervises the work performed by bargaining unit staff. Works closely with other Facilities staff members to ensure a well-coordinated provision of environmental services. Supports safety programs for the continual maintenance of a safe work place and a safety conscious staff. Directly supervises staff in the delivery of programs necessary to maintain clean facilities in the most efficient and effective manner. Participates in the hiring, training, evaluation, and termination of staff as required. Evaluates and makes recommendations on equipment, supplies and procedures. Ensures that all activities and programs are accomplished in accordance with statutory requirements and regulatory guidelines. Performs other related duties as required. This work is performed under limited supervision.II. Principal Duties and ResponsibilitiesBudget Responsibility:Requisitions of in-house stock materials.Requests purchase of non-stock items, equipment, and vendor services. Amounts vary and are usually charged to departmental cost center, but may be subsequently allocated otherwise.Effectively uses resources within control.Participates in the development of cost center annual operating budget.Manages labor resources (i.e. approving overtime, unpaid leave, etc.) to meet the operating and fiscal goals of the department.Authority/Decision Making Level:Makes decisions as required to ensure department is operating within department policies and procedures.Makes decisions based on industry practices and direction given by Manager, as appropriate for the scope of this position.Plans, schedules and estimates the materials, labor and vendor services required to perform work requests outside of routine services.Prioritizes and organizes work to meet changing needs.Recommends and participates in departmental cleaning operations development, improvement, and implementation as it relates to current/anticipated workload.Supervisory Responsibility:Has responsibility for hiring, managing and terminating assigned staff.Performs routine quality assurance assessments, and annual performance reviews, mentors and guides staff too effectively and consistently performed assigned responsibilities; trains staff to perform job functions and to ensure compliance with regulatory and departmental requirements; mentors staff in career development; enforces Hospital and departmental procedures and policies consistently and fairly.Problem SolvingPossesses the ability to solve problems and manage information indicated herein.Uses defined procedures and experienced judgment to identify, investigate, analyze, diagnose and resolve routine and complex cleaning, floor care and trash removal issues; equipment problems, incidents and emergencies.Researches and recommends changes to improve cleaning, floor care and trash removal procedures, reduce costs, eliminate steps, and maximize use of available technology.Escalates problems beyond the Supervisor's span of control and reports incidents to Manager as appropriate.Information Management:Functional knowledge of computer applications (PC- and network-based), including Windows, departmental e-mail, word processing, database, spreadsheet, and maintenance/work order processing applications packages.Reads and interprets floor plans, service manuals and other technical documents.Follows instructions provided by written materials, work orders and oral instruction.Communicates (written and oral) with Manager and departmental/JHM staff.Documents findings, conclusions, recommendations, and action taken in the form of notes, memoranda, and standard forms and reports.Assimilates JHH/departmental mission, policies and procedures as well as specific job safety aspectsIII. Required Knowledge, Skills, and Abilities
  • Requires a minimum of a High School Diploma or equivalent. Associate's degree preferred.
  • Five years of environmental services operations or related work experience in a unionized, multiuse facility environment is required. 1 year of demonstrated leadership or supervisory experience required. 1 year of experience in a healthcare environmental care services environment preferred.
  • Must be able to operate cleaning, floor care and trash removal equipment proficiently.
  • Must understand technical aspects of cleaning and have strong understanding of people and what motivates and satisfies them.
  • Work requires a complete, in-depth and operational understanding of health care environmental services good business practices, service excellence, human resources, inventory control, environmental services systems and standards and infection control.
  • Must understand technical aspects of cleaning, floor care and trash removal in a healthcare environment.
  • Knowledge of safety rules, procedures and practices, including the proper use of safety equipment as defined by OSHA and industry standards.
  • Functional knowledge of computer applications (PC- and network-based), including Windows, departmental e-mail, word processing, database, spreadsheet, and maintenance/work order processing applications packages.
  • Experience working with a unionized workforce.
  • In depth knowledge of comprehensive cleaning requirements, chemicals, equipment and supply products; operation of an environmental sanitation program; infection control standards; strong problem solving skills.
  • Must possess strong customer service skills - ability to interact with the patients and families.
  • Must possess superior interpersonal skills to regularly interact with individuals at all levels of hospital/health system organizations including senior executive leadership, external and internal auditors and vendors. Ability to work well independently and in groups. Requires well-defined project management skills to implement and deploy projects organization-wide. Requires strong analytical and problem solving abilities. knowledge of Excel.
  • Lean Six sigma experience preferred.
  • Must be able to operate general office equipment.
V. Working Conditions
  • Work may produce high level of mental/visual fatigue due to attention to details.
  • May be exposed to construction hazards.
  • Works in a normal office environment where there are limited physical discomforts due to temperature, noise, dust and the like.
  • May spend extended periods of time working at computer station.
  • Possible exposure to communicable diseases, hazardous materials, and pharmacological agents has little likelihood of harm if established health precautions are followed.
  • Work requires the use of protective safety devices including, but not limited to, safety glasses, gloves, hearing protection, infection prevention appar-el/apparatus.
  • Work requires attention to detail.
  • Work requires visual acuity.
  • Work requires manual dexterity.
  • Works at heights of up to 12 feet above surface using ladders, lifts and equipment.
  • Work requires ability to stand, walk, bend or sit for extended periods of time.
  • Work requires ability to load/unload and transport/position equipment, materials and trash; ability to lift 50 pounds
  • This flexible “weight” condition does not prescribe “lifting” as a mechanism for moving equipment;
  • Therefore, it permits the supervisor/employee to determine the methodology and reasonable
Salary Range: Minimum 24.92/hour - Maximum 43.63/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Medicine